Frequently Asked Questions (FAQs)
1. How is Paperforest Traders Limited committed to sustainability?
At Paperforest Traders Limited, we believe in giving back to the environment. For every carton of paper products purchased, we plant a tree — ensuring that every paper action has an equal and opposite green reaction. Our motto says it all:
"For every paper action in Kenya, there is an equal and opposite green reaction."
By choosing Paperforest, you're not just getting quality paper products — you're actively contributing to a greener Kenya. 🌳
2. What products do you sell?
We stock a comprehensive range of paper products for every need. Whether you're equipping an office, school, home, hospitality, or industrial facility, or have paper packaging needs, we have the right paper for you — from printing and copy papers to coloured, specialty, and industrial-grade papers, plus general office supplies.
3. Where do you deliver?
We currently deliver within Kenya — including Nairobi (local delivery) and the Rest of Kenya (nationwide delivery).
4. How long does delivery take?
- Nairobi: 1-2 business days
- Rest of Kenya: 3-7 business days
5. How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery location.
6. What payment methods do you accept?
We accept various payment methods available at checkout. For any payment queries, contact us at info@paperforesttraders.co.ke.
7. Can I return or get a refund on my order?
All sales are final. However, if you receive a defective or damaged item, please contact us within 48 hours of delivery and we will review your claim. Please refer to our full Refund Policy for details.
8. How do I track my order?
Once your order is dispatched, we will notify you via email or phone with delivery details.
9. How do I contact you?
You can reach us through:
- Email: info@paperforesttraders.co.ke
- Phone: +254726646080 / +254746860996
- Business Hours: Mon–Fri 8AM–5PM, Sat 9AM–1PM (EAT)
10. Do you offer wholesale or bulk orders?
Yes, we welcome bulk and wholesale inquiries. Please contact us directly at info@paperforesttraders.co.ke for pricing and availability.
11. Are your products eco-friendly?
Yes! We are committed to sustainability and offer eco-friendly paper products that are responsibly sourced.