Refund policy
At Paperforest Traders Limited, all sales are final. We do not offer refunds or exchanges once an order has been placed and payment confirmed.
Exceptions — Defective or Damaged Items If you receive an item that is defective or damaged, please contact us within 48 hours of delivery at info@paperforesttraders.co.ke or call +254726646080. We will review your claim and, at our discretion, offer a replacement or store credit.
To be eligible, items must be:
- Unopened and in their original, unused condition
- Accompanied by proof of purchase and photographic evidence of the damage/defect
Non-Returnable Items All paper products, office supplies, and specialty items are non-returnable once delivered, unless defective.
Contact Us For any concerns, reach us at:
- Email: info@paperforesttraders.co.ke
- Phone: +254726646080