Shipping policy
Shipping Policy
Effective Date: 17 August 2026
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Delivery Areas We currently deliver within Kenya. Our shipping zones are:
- Nairobi — Local delivery
- Rest of Kenya — Nationwide delivery
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Processing Time Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.
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Delivery Times
- Nairobi: 1-2 business days
- Rest of Kenya: 3-7 business days
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Shipping Costs Shipping costs are calculated at checkout based on your delivery location.
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Order Tracking Once your order has been dispatched, we will notify you via email or phone with delivery details.
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Failed Deliveries If a delivery attempt is unsuccessful due to an incorrect address or unavailability, we will contact you to arrange re-delivery. Additional charges may apply.
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Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 48 hours at:
- Email: info@paperforesttraders.co.ke
- Phone: +254726646080
- Phone: +254746860996